Privacy Policy

Who we are

AWS Gurus is a trading name of Loqui Ltd is a Cypriot company with registered company number HE438275. We take your personal data very seriously therefore, we are committed to safeguarding your privacy and handling your data in a transparent manner. Therefore, we would like to clarify the following critical points:

How we collect your personal information
The types of information we collect
How we use this information, why we store, and why we retain it
How you can request that your information is updated, corrected, or to be forgotten

The Sites, and our Services are operated by “Loqui Ltd”. If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy:

How we collect your personal information

We collect your information when you decide to interact with us. This could include purchasing online and in-store, over the phone or when you participate in our competitions. We also look at how customers use our website, so that we can offer the best possible experience.

We collect information in a number of ways which are listed below

When you register or use any of our websites (the “Websites”)
When you contact us by telephone, email or social media
When you enter any online or offline events, prize draws or competitions run by “AWS Gurus” or “Loqui Ltd”.
When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these)
When completing any forms for transactional, employment or other purposes
When you visit our website: we may use cookies to help make the experience of using our website better and to personalize the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit.

The types of information we collect

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest exciting news. Here are some examples of information we collect about you when you interact with us:

Name and Surname
Email address
Date of Birth
Contact phone number(s)
Preferred Language
When visiting our website, we may collect an automatically populated IP address. An IP address is a unique number which allows a computer, group of computers or other internet-connected devices (such as your mobile or tablet) to browse the internet. We may also record the time and date of your visit, the requested pages, the referring website (if provided) and your internet browser version.

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp, Twitter, LinkedIn, Viber, YouTube and Instagram you may give us permission to access information from those accounts or services.

Ensuring your personal information is only used where lawful

In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.

Where your personal information is completely anonymous, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymous personal information may be subject to other laws where your consent is required.

Where your personal information is not in an anonymous form, we will have a lawful reason to use your personal information in such a way as to ensure that we provide the very best products to you and our other customers.

Why we collect your personal information and how we use it

We use information about you in a number of ways, including providing services that you have requested and informing you about the latest offers, new releases, and special events. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries.

To carry out our business and to provide a service or carry out a contract with you:

Fulfilment and delivery of products and services you have ordered. We may share your personal information with our delivery partners and third-party concessions.
Process payments. Loqui Ltd does not store any payment card numbers once the transaction has been completed.
Contact you with important information about your service or purchase, such as confirming your order, and letting you know about returns and refunds. We share your information with our communication partners for this purpose.
Send you an electronic receipt by email for every purchase in order to help you avoid keeping hard copies so as to be easy for you to track your receipt whenever you wish to return a product or claim for warranty.
Marketing Communication: We send you marketing updates via email about all the latest news, events and offers. You can unsubscribe at any time:
- Contact us via e-mail at: support@loqui-tech.com
We share your personal information with a variety of third-party email marketing providers who assist us in delivering our email marketing campaigns to you.
We use your details to show you advertising on such Social Media platforms as Facebook and Instagram or via other third-party advertising that may appear on other websites you use. Online advertising channels we may use are: digital display, search engine marketing, and paid social – these are all on third-party sites or platforms.
We may tailor emails, online advertising and SMS to the things you love so they’re relevant to your location, what you have shown an interest in and the things you buy from us.
Respond to customer service enquiries raised in the store, online, social media or on the phone.
Invite you to provide feedback about our products and services in the form of online, email, telephone, or in-store surveys. We use this information to help us improve the quality of service provided; to monitor the quality of our products and services and to assist with the selection of future product and service lines. We use a third-party service provider to assist us with customer surveys and feedback requests.
For classifying our audience into groups or segments, using shopping habits information regarding your personal or professional interests, demographics, experiences with our products and contact preferences. These segments help us to understand our audience better.
Anonymous track usage statistics on our Sites. By using this information, we are able to measure the effectiveness of our content and how visitors use our Sites and our Services. This allows us to learn what pages to target our adverts so that they’re more relevant to you.
Measure and understand how our customers respond to a variety of marketing activities so we can ensure our activity is well-targeted, relevant and effective.
Detect and reduce fraud and credit risk.

We use third party platforms to manage and deliver customer relationship management (CRM); email marketing campaigns; online advertising, customer analytics, events, fulfillment of orders, delivery, returns, refunds, IT services, etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf. We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information.

How can I unsubscribe from marketing communications?

We would be sad to say goodbye, but if at any point you do not wish to hear from us, there are a number of ways you can unsubscribe. These are as follows:

You can click onto the “unsubscribe” link in any communication that we send to you by email, which will automatically unsubscribe you from that type of communication. Each “unsubscribe” link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our survey communications (or vice versa). Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed.
You can always contact us directly:
- Contact us via e-mail at: support@loqui-tech.com

Third Party Links and Services

Our websites and emails contain links to third-party websites and services. Please remember that when you use a link to go from our Sites to another website or you request a service from a third party, this Privacy Policy no longer applies. Your browsing and interaction on any other websites, or your dealings with any other third-party service provider, is subject to that website’s or third-party service provider’s own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties.

We encourage you to become familiar with the privacy practices of every website you visit or third-party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

This Privacy Policy applies solely to personal information collected by us through our Service and does not apply to these third-party websites and third-party service providers.

How long do we keep your personal information for?

We keep your personal information in line with our company retention policy. We only retain information for as long as it is required.

Confidentiality and security of your personal information

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose. We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control.

All of our employees and data processors (i.e. those who process your personal information on our behalf for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

How to access your information and your other rights

You have the following rights in relation to the personal information we hold about you:

If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details).

If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it corrected. If we’ve shared your personal information with others, we’ll let them know about the changes where possible. If you ask us, where possible and lawful, to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

You can ask us to remove your personal information in some circumstances, such as when we no longer need it. If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information, though. We’ll tell you before we lift any restrictions. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

You can ask us to stop processing your personal information, and we will do so, if we are: Relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing or processing of your personal information for direct marketing.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. To ensure that you are always aware of how we use your personal information, we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Therefore, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.